This is a paid service — Calls cost £2.43 per call plus £2.43 per minute plus your phone company’s access charge.

Website terms of use

Last updated: 5 October 2026

These terms govern your use of the 118440 website. Using the site means you accept them. They do not govern the paid telephone service. That service is covered by our Service terms.

1. Who we are

The site is operated by [Registered company name] (company number [Company number]) of [Registered office address], trading as 118440. Contact details are on our legal notice.

2. Information on this site

The pages describe the 118 440 directory enquiries service for individuals in the UK. They are general information. They are not legal, tax, immigration, financial or medical advice. Whether a taxi, takeaway, hotel or other supplier is available is decided by that supplier, not by this website.

3. The paid telephone service

Calls to 118 440 cost £2.43 per call plus £2.43 per minute plus your phone company’s access charge. The charge is added to the bill for the number you call from. What the adviser will and will not do, and how to complain, are in the Service terms. Those terms apply when you call. Complaints are by email and are free. Do not use the paid number to complain.

4. Acceptable use

Do not use the site unlawfully, or in a way that could harm us, our advisers or other people.
Do not attempt unauthorised access, probe the site, or introduce malicious code.
Do not scrape, frame or copy the site except as the law allows or we agree in writing.

5. Intellectual property

Text, design and branding on this site belong to us or our licensors. You may view the pages for your own private use. You may not use the 118440 name or logo without our written permission.

6. Liability

We take care to keep the site accurate, but we do not promise that it is complete, error-free or always available. To the fullest extent allowed by law, we exclude liability for loss arising from use of this site or reliance on its content. We do not exclude liability for death or personal injury caused by negligence, for fraud, or for any other liability that the law does not allow us to exclude. Nothing in these terms affects your statutory rights as a consumer.

7. Privacy and cookies

See our Privacy policy and Cookie policy.

8. Law

These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except that if you are a consumer living elsewhere in the UK you may also bring a claim in the courts of the country where you live, and any mandatory protections of that country still apply.

9. Contact

[email protected] · 118 440 · Monday–Friday, 9:00–17:00 (UK time).

Calls cost £2.43 per call plus £2.43 per minute plus your phone company’s access charge.