Legal notice & Impressum

Last updated: 5 October 2026

This page identifies who operates 118440 and how to contact us. It is published for the Companies Act 2006 and the Electronic Commerce (EC Directive) Regulations 2002. The telephone service is for individuals in the UK.

Service provider

Trading name: 118440
Legal entity: [Registered company name]
Legal form: [Legal form, for example private company limited by shares]
Place of registration: England and Wales
Companies House number: [Company number]
Registered office: [Registered office address]
VAT number: [VAT number, or “Not VAT registered”]
ICO registration: [ICO registration number]
Ofcom premium rate services registration: [Ofcom PRS register reference]

The paid number is a premium rate service. Before it is used with the public it must be registered with Ofcom under the Regulation of Premium Rate Services Order 2024. The public register is on Ofcom’s website.

Contact

Service telephone: 118 440 (Monday–Friday, 9:00–17:00, UK time)
Email: [email protected]
Website: privatesecretary.online
Complaints: [email protected]

Calls cost £2.43 per call plus £2.43 per minute plus your phone company’s access charge.

The access charge is set by the company that provides your telephone service. It is separate from our charge of £2.43 per call plus £2.43 per minute. Both appear on the bill for the number used to call us. Those amounts are the full service charge. If we are registered for VAT, VAT is included in them.

Use email for a complaint, a refund request or any other enquiry about a call. Email is free. Do not use the paid number to complain.

Person responsible for editorial content

[Director or person responsible for content]
[Registered office address]

What this service is

We provide 118 440, a directory enquiries service for adults in the UK. An adviser finds a local telephone number you ask for, and can try to connect you. You pay £2.43 per call plus £2.43 per minute on the telephone. The price, what is included, and how to complain are set out in our Service terms.

We are not a firm of solicitors, and we are not authorised or regulated by the Financial Conduct Authority or the Solicitors Regulation Authority. We do not give legal, tax, immigration, benefits, financial or medical advice. If a matter needs regulated advice, we will say so and stop.

Complaints, refunds and Ofcom

Email [email protected] with your name, the telephone number you called from, the date and approximate time of the call, and what went wrong. This address is free to use. We acknowledge an email complaint within five working days of receiving it, tell you how it is progressing, and send a written decision without undue delay. The full procedure, including refunds, is in the Service terms.

If you are dissatisfied with how we handle or resolve a complaint about the premium rate service, you can take it to Ofcom:

Ofcom regulates premium rate services. It does not decide individual refunds. We are not a phone, broadband or pay-TV company, so Communications Ombudsman and CISAS do not deal with complaints about this service. You can also ask Citizens Advice for guidance, complain to the Information Commissioner’s Office about personal data, and go to court. None of these routes removes the others.

Copyright

© [Registered company name]. Text and branding on this site belong to us or our licensors. Photographs are used under the licence terms of their providers.